You may inspect your order in front of the courier before paying. If a product is damaged or different from what you ordered, return it to the courier immediately at no cost to you.
Exchange requests are accepted within 3 days of delivery in these cases: manufacturing defect, wrong item, or wrong size sent by us — provided the product is in its original condition, unused, with full packaging and accessories.
For hygiene reasons related to baby products, the following cannot be exchanged or returned: opened diapers, feeding and bathing items after opening, and underwear — except in case of a clear manufacturing defect.
Contact us with your order number and photos showing the issue. We will respond within 24 hours with the exchange steps:
If the error is on our side (defect/wrong item): we cover all delivery costs. If the exchange is a personal preference (change of mind on size/color): the customer covers delivery both ways.