By using the Baby Love app or website, you agree to these terms. If you do not agree, please do not use the service.
You can create an account with an email address and password, with a Google account, or with Sign in with Apple. You are responsible for keeping your credentials confidential and for all activity under your account. Information you provide (name, phone, address) must be accurate, and you must be 18 years or older.
The app is free; it has no subscriptions and no in-app purchases. You can delete your account permanently at any time from Profile → Settings → Delete Account. What gets deleted is set out in the Privacy Policy and on the account deletion page.
All prices are in Iraqi Dinar and cover the product only; delivery fees are clearly shown before order confirmation and vary by governorate. There is no minimum order value as such, although some discount coupons may carry a minimum, which is shown on the coupon itself. We reserve the right to change prices at any time; the price shown at the moment of order confirmation applies. If a product appears at an obviously wrong price because of a technical or typographical error, we may cancel the order and notify you, at no cost to you.
Loyalty points: points are granted and redeemed according to the rules shown inside the app. Points are not money, cannot be exchanged for cash, cannot be transferred to another account, and lapse when the account is deleted. We may change the granting and redemption rules in future without affecting points already redeemed.
Payment is cash on delivery to the courier only — the app never asks for card details and contains no payment gateway. We deliver to the areas listed on the checkout screen, and the delivery fee for your area is shown before you confirm. Delivery within Najaf takes less than 24 hours; other areas take 1–3 business days, excluding official holidays. Please ensure someone is available to receive the order at the registered number.
You can cancel your order from within the app as long as it has not been shipped (before the "On the Way" status). After shipping, the Return & Exchange Policy applies.
Reviews are available only to customers who purchased the product and whose order reached the "Delivered" status. Offensive, misleading, or off-topic content is prohibited, and we reserve the right to remove any violating review.
This covers comments and replies in the Baby Hub section, review photos, and notes attached to orders.
There is zero tolerance for objectionable content and for abusive users. The following are strictly prohibited: sexual or nude content; threats or incitement to violence; hate speech or abuse based on race, religion, sex or disability; harassment or stalking; any inappropriate content involving children; other people's personal information; advertising or spam; and content that infringes anyone else's intellectual property.
Any user can report objectionable content from inside the app via the "⋮" menu on a video or comment, or the flag icon on any product review. Any user can also block another user, after which the blocked user's content is hidden from them immediately.
We review reports and act on them within 24 hours — we remove violating content and eject the account that posted it where warranted, without prior notice. That decision is final and ours alone.
You are solely responsible for any content you post, and by posting it you grant us a non-exclusive licence to display it inside the app and on the website. We are not responsible for content posted by other users.
Using the service for any unlawful purpose, attempting unauthorized access, or placing fake orders is prohibited. Repeated fake orders or unjustified repeated refusal to receive orders may lead to account restrictions.
The logo, name, design, and content of the app are the exclusive property of Baby Love and may not be used without written permission.
We strive for accurate product descriptions and photos; actual colors may differ slightly due to screens. Our liability is limited to the value of the ordered product.
The service is provided "as is". We work to keep the app available but do not guarantee uninterrupted operation: service may pause for maintenance, or because of a network fault or a failure in a third-party service we rely on. We are not liable for interruptions outside our control.
The Baby Hub content and the tips shown in the app are general information offered as help only, and are not medical advice. For anything concerning your child's health, consult a qualified doctor. Any product must be used according to the manufacturer's instructions supplied with it.
These terms are governed by the applicable laws of the Republic of Iraq, and the Iraqi courts have jurisdiction over any dispute arising from them.
We may amend these terms when needed; the last-updated date appears at the top of this page. Continuing to use the service after an amendment is published constitutes acceptance of it. If a change is material, we will tell you inside the app before it takes effect.
Baby Love store — Kufa–Najaf Street, opposite Al-Ghadeer Private Hospital, Najaf, Republic of Iraq. Open daily, 9:00 am – 12:00 midnight.